*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}:root{--primary: #25d366;--primary-dark: #128c7e;--danger: #dc3545;--bg: #f0f2f5;--bg-white: #ffffff;--bg-dark: #202c33;--text: #111b21;--text-muted: #667781;--border: #e9edef;--sidebar-width: 260px;--header-height: 56px}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;background:var(--bg);color:var(--text);line-height:1.5}.layout{display:flex;height:100vh}.layout-main{flex:1;display:flex;flex-direction:column;overflow:hidden}.layout-content{flex:1;overflow:auto;padding:16px}.sidebar{width:var(--sidebar-width);background:var(--bg-dark);color:#fff;display:flex;flex-direction:column}.sidebar-brand{padding:16px;border-bottom:1px solid rgba(255,255,255,.1)}.sidebar-brand h2{font-size:16px;font-weight:600}.sidebar-nav{padding:8px;display:flex;flex-direction:column;gap:2px}.nav-link{display:flex;align-items:center;gap:10px;padding:10px 12px;color:#ffffffb3;text-decoration:none;border-radius:8px;font-size:14px;transition:background .15s}.nav-link:hover{background:#ffffff1a;color:#fff}.nav-link.active{background:var(--primary-dark);color:#fff}.nav-icon{font-size:18px}.header{height:var(--header-height);background:var(--bg-white);border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;padding:0 16px}.header-left,.header-right{display:flex;align-items:center;gap:8px}.header-user{font-size:14px;font-weight:500}.header-status{font-size:13px;color:var(--text-muted)}.status-dot{width:8px;height:8px;border-radius:50%;display:inline-block}.status-dot.online{background:var(--primary)}.status-dot.offline{background:var(--danger)}.status-dot.away{background:#ffc107}.btn-warning{background:#ffc107;color:#212529;border-color:#ffc107}.btn-warning:hover{background:#e0a800}.btn-success{background:var(--primary);color:#fff;border-color:var(--primary)}.btn-success:hover{background:var(--primary-dark)}.btn{padding:8px 16px;border:1px solid var(--border);border-radius:6px;background:var(--bg-white);color:var(--text);font-size:14px;cursor:pointer;transition:all .15s}.btn:hover{background:var(--bg)}.btn:disabled{opacity:.5;cursor:not-allowed}.btn-primary{background:var(--primary);color:#fff;border-color:var(--primary)}.btn-primary:hover{background:var(--primary-dark)}.btn-danger{background:var(--danger);color:#fff;border-color:var(--danger)}.btn-danger:hover{background:#c82333}.btn-sm{padding:4px 10px;font-size:13px}.btn-lg{padding:12px 24px;font-size:16px}.btn-group{display:flex;gap:6px}.input{width:100%;padding:8px 12px;border:1px solid var(--border);border-radius:6px;font-size:14px;outline:none;transition:border-color .15s}.input:focus{border-color:var(--primary)}.form-group{margin-bottom:12px}.form-group label{display:block;font-size:13px;font-weight:500;margin-bottom:4px;color:var(--text-muted)}.card{background:var(--bg-white);border:1px solid var(--border);border-radius:8px;padding:16px;margin-bottom:12px}.badge{display:inline-block;padding:2px 8px;border-radius:12px;font-size:12px;font-weight:500}.badge-active,.badge-waiting{background:#e8f5e9;color:#2e7d32}.badge-inactive{background:#ffebee;color:#c62828}.badge-info{background:#e3f2fd;color:#1565c0}.text-muted{color:var(--text-muted);font-size:13px}.page-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:16px;gap:12px}.page-header h2{font-size:20px;font-weight:600}.page-loading,.page-error{text-align:center;padding:40px;color:var(--text-muted)}.page-error{color:var(--danger)}.login-page{display:flex;align-items:center;justify-content:center;min-height:100vh;background:var(--bg)}.login-card{background:var(--bg-white);border-radius:12px;padding:48px;text-align:center;box-shadow:0 2px 12px #00000014;max-width:420px}.login-card h1{font-size:24px;margin-bottom:12px}.login-card p{color:var(--text-muted);margin-bottom:24px}.access-denied{display:flex;flex-direction:column;align-items:center;justify-content:center;min-height:100vh;text-align:center;padding:40px}.chat-page{display:flex;height:calc(100vh - var(--header-height) - 32px);gap:0;margin:-16px;background:var(--bg-white);border-radius:8px;overflow:hidden;border:1px solid var(--border)}.chat-sidebar{width:340px;border-right:1px solid var(--border);display:flex;flex-direction:column;background:var(--bg-white)}.chat-sidebar-header{padding:12px 16px;border-bottom:1px solid var(--border)}.chat-sidebar-header h3{font-size:16px;font-weight:600}.chat-main{flex:1;display:flex;flex-direction:column}.conversation-list{flex:1;overflow-y:auto}.conversation-list-empty{padding:40px;text-align:center;color:var(--text-muted)}.conversation-item{padding:12px 16px;border-bottom:1px solid var(--border);cursor:pointer;transition:background .1s}.conversation-item:hover{background:#f5f6f6}.conversation-item.selected{background:#f0f2f5}.conversation-item.waiting{border-left:3px solid #ffc107}.conversation-item.active{border-left:3px solid var(--primary)}.conversation-item-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:4px}.conversation-phone{font-weight:600;font-size:14px}.conversation-status{font-size:11px;padding:1px 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var(--border)}.member-item:last-child{border-bottom:none}.user-picker{margin-bottom:16px;padding:12px;background:#f8f9fa;border-radius:8px}.user-picker .input{margin-bottom:8px}.user-picker-list{max-height:200px;overflow-y:auto}.user-picker-item{display:flex;justify-content:space-between;align-items:center;padding:6px 0;border-bottom:1px solid var(--border)}.schedule-grid{display:flex;flex-direction:column;gap:4px}.schedule-row{display:flex;align-items:center;gap:12px;padding:8px;border-radius:6px}.schedule-row.active{background:#f0fdf4}.schedule-day{min-width:140px;display:flex;align-items:center;gap:8px;font-size:14px}.schedule-times{display:flex;align-items:center;gap:6px;font-size:14px}.schedule-times input[type=time]{padding:4px 8px;border:1px solid var(--border);border-radius:4px;font-size:13px}.tabs{display:flex;gap:4px;margin-bottom:16px}.tab{padding:8px 16px;background:none;border:1px solid var(--border);border-radius:6px;cursor:pointer;font-size:14px;color:var(--text-muted);transition:all .15s}.tab:hover{background:var(--bg)}.tab.active{background:var(--primary);color:#fff;border-color:var(--primary)}.date-range-filter{display:flex;gap:12px;align-items:flex-end;margin-bottom:16px}.date-range-filter .form-group{margin-bottom:0}.report-table-container{overflow-x:auto}.report-table{width:100%;border-collapse:collapse;font-size:14px}.report-table th,.report-table td{padding:10px 12px;text-align:left;border-bottom:1px solid var(--border)}.report-table th{font-weight:600;color:var(--text-muted);font-size:13px;background:#f8f9fa}.report-table tr:hover td{background:#f8f9fa}.table{width:100%;border-collapse:collapse;font-size:14px}.table th,.table td{padding:8px 12px;text-align:left;border-bottom:1px solid var(--border)}.table 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16px;background:#f8f9fa;font-size:12px;font-weight:600;color:var(--text-muted);text-transform:uppercase;letter-spacing:.3px}.chat-body-wrapper{flex:1;display:flex;overflow:hidden}.chat-messages-area{flex:1;display:flex;flex-direction:column;overflow:hidden}.chat-input-area{border-top:1px solid var(--border)}.quick-messages-panel{padding:4px 16px;background:#f0f2f5;border-bottom:1px solid var(--border)}.quick-messages-list{display:flex;flex-wrap:wrap;gap:4px;margin-top:4px;padding-bottom:4px}.quick-message-item{padding:4px 10px;border:1px solid var(--primary);border-radius:14px;background:#e8f5e9;color:var(--primary-dark);font-size:12px;cursor:pointer;transition:background .15s}.quick-message-item:hover{background:#c8e6c9}.whisper-toggle{padding:4px 16px;background:#fff9c4;font-size:13px}.whisper-input{background:#fffde7!important;border-color:#ffc107!important}.message-whisper{align-self:flex-end;background:#fde047;border:1px dashed #ca8a04;border-top-right-radius:0}.message-supervisor{align-self:flex-end;background:#93c5fd;border-top-right-radius:0}.message-copilot{align-self:flex-end;background:#c4b5fd;border-top-right-radius:0}.message-label{font-size:11px;font-weight:600;color:var(--text-muted);margin-bottom:2px}.contact-panel{width:280px;border-left:1px solid var(--border);padding:16px;overflow-y:auto;background:var(--bg-white)}.contact-panel h4{font-size:14px;font-weight:600;margin-bottom:8px}.contact-form-mini input,.contact-form-mini textarea{margin-bottom:6px}.contact-history{margin-top:16px;padding-top:12px;border-top:1px solid var(--border)}.history-item{display:flex;gap:6px;align-items:center;font-size:12px;padding:4px 0;border-bottom:1px solid var(--border)}.modal-overlay{position:fixed;top:0;left:0;right:0;bottom:0;background:#00000080;display:flex;align-items:center;justify-content:center;z-index:200}.modal{background:var(--bg-white);border-radius:12px;padding:24px;min-width:380px;max-width:500px;box-shadow:0 8px 32px #00000026}.modal h3{font-size:18px;margin-bottom:16px}.modal-actions{display:flex;gap:8px;justify-content:flex-end;margin-top:16px}.modal-content{background:var(--bg-white);border-radius:12px;padding:24px;min-width:380px;max-width:500px;box-shadow:0 8px 32px #00000026}.modal-content.modal-lg{max-width:800px;width:90vw}.modal-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:16px}.modal-header h3{margin:0}.modal-body{overflow:auto}.tree-node{margin-bottom:2px}.tree-node-content{display:flex;align-items:center;gap:8px;padding:8px 12px;background:var(--bg);border-radius:6px;font-size:14px}.tree-node-content.inactive{opacity:.5}.tree-node-number{font-weight:600;color:var(--primary-dark);min-width:24px}.tree-node-text{flex:1}.tree-node-type{font-size:11px;padding:1px 6px;border-radius:4px;font-weight:500}.badge-menu{background:#e3f2fd;color:#1565c0}.badge-group{background:#e8f5e9;color:#2e7d32}.badge-copilot{background:#f3e5f5;color:#7b1fa2}.badge-info{background:#fff3e0;color:#e65100}.tree-node-target{font-size:12px;color:var(--text-muted)}.tree-node-actions{display:flex;gap:4px;margin-left:auto}.tree-root-container{border:1px solid var(--border);border-radius:8px;padding:12px;background:#f8f9fa}.tree-root-label{display:flex;align-items:center;gap:8px;padding:8px 12px;margin-bottom:8px;background:var(--bg-white);border-radius:6px;border:1px dashed var(--border)}.chat-right-panel{width:280px;min-width:280px;border-left:1px solid var(--border);display:flex;flex-direction:column;overflow-y:auto;background:var(--bg-white)}.right-panel-section{border-bottom:1px solid var(--border)}.right-panel-section-header{display:flex;justify-content:space-between;align-items:center;padding:10px 14px;cursor:pointer;-webkit-user-select:none;user-select:none}.right-panel-section-header:hover{background:#f8f9fa}.right-panel-section-header h4{font-size:12px;font-weight:600;color:var(--text-muted);text-transform:uppercase;letter-spacing:.3px;margin:0}.section-toggle{font-size:10px;color:var(--text-muted)}.right-panel-section-body{padding:0 14px 12px;display:flex;flex-direction:column;gap:6px}.btn-full{width:100%;text-align:center}.notes-form{display:flex;flex-direction:column;gap:6px;margin-bottom:8px}.notes-textarea{resize:vertical;min-height:48px;font-size:13px}.notes-list{display:flex;flex-direction:column;gap:6px}.note-item{padding:8px;background:#fffde7;border-radius:6px;font-size:13px}.note-content{white-space:pre-wrap;word-break:break-word}.note-meta{display:flex;gap:6px;align-items:center;font-size:11px;color:var(--text-muted);margin-top:4px}.btn-icon-delete{background:none;border:none;color:var(--danger);cursor:pointer;font-size:16px;padding:0 2px;line-height:1;margin-left:auto}.btn-icon-delete:hover{opacity:.7}.reminder-form{display:flex;flex-direction:column;gap:6px;margin-bottom:8px}.reminder-form .input{font-size:13px}.reminders-list{display:flex;flex-direction:column;gap:6px}.reminder-item{padding:8px;background:#e3f2fd;border-radius:6px;font-size:13px}.reminder-date{font-weight:500}.reminder-note{color:var(--text-muted);font-size:12px}.reminder-meta{display:flex;gap:6px;align-items:center;font-size:11px;color:var(--text-muted);margin-top:4px}.history-list{display:flex;flex-direction:column;gap:6px}.history-item{padding:8px;background:#f8f9fa;border-radius:6px;font-size:13px}.history-item-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:2px}.history-date{font-size:11px;color:var(--text-muted)}.history-item-detail{font-size:12px;color:var(--text-muted)}.group-checkboxes{display:flex;flex-direction:column;gap:4px}.group-checkbox-label{display:flex;align-items:center;gap:4px;font-size:13px;cursor:pointer}.right-panel-section-body .quick-messages-panel{padding:0;background:transparent;border-bottom:none}.right-panel-section-body .quick-messages-list{margin-top:0}.cascade-picker{position:relative;width:100%}.cascade-trigger{display:flex;align-items:center;justify-content:space-between;padding:8px 12px;border:1px solid var(--border);border-radius:6px;background:var(--bg);cursor:pointer;font-size:14px;min-height:38px;transition:border-color .15s}.cascade-trigger:hover,.cascade-trigger-open{border-color:var(--primary)}.cascade-trigger-text{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;flex:1;color:var(--text)}.cascade-trigger-arrow{font-size:10px;color:var(--text-muted);margin-left:8px}.cascade-dropdown{position:absolute;top:100%;left:0;right:0;z-index:100;background:var(--bg);border:1px solid var(--border);border-radius:6px;box-shadow:0 4px 16px #0000001f;margin-top:4px;max-height:320px;overflow-y:auto;padding:4px}.cascade-level{padding:0}.cascade-item-wrapper{margin:0}.cascade-item{display:flex;align-items:center;gap:6px;padding:6px 8px;border-radius:4px;cursor:default;font-size:13px;transition:background .1s}.cascade-item:hover{background:var(--bg-hover, #f3f4f6)}.cascade-item-selected{background:#2563eb14;font-weight:600}.cascade-item-expanded{background:#2563eb0a}.cascade-expand-btn{background:none;border:none;cursor:pointer;font-size:9px;color:var(--text-muted);padding:2px 4px;border-radius:3px;line-height:1;flex-shrink:0}.cascade-expand-btn:hover{background:var(--border)}.cascade-item-label{flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;cursor:pointer}.cascade-item-label:hover{text-decoration:underline}.cascade-item-badge{font-size:10px;padding:1px 6px;border-radius:8px;flex-shrink:0}.cascade-empty{padding:12px;text-align:center;color:var(--text-muted);font-size:13px}.badge-navigate{background:#dbeafe;color:#1d4ed8}